Privacy Policy

This Privacy Policy is issued by Provenca International Limited, a company registered in Ireland and operating in the field of International Trade, Strategic Sourcing, Global Procurement and Supply Chain Management.

We collect personal information only when it is necessary to provide our services or respond to your enquiries. The types of information we may collect include:

We do not collect sensitive personal data (such as health information, financial account details or government identification numbers) unless specifically required and with your explicit consent.

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested.

• To manage and develop our business relationship with you or your organisation.

• To communicate relevant updates, market insights or service information where you have consented to receive such communications.

• To improve the performance, content and user experience of our website.

• To comply with our legal and regulatory obligations under Irish and European Union law.

• To protect the legitimate interests of Provenca International Limited and our clients.

Under the General Data Protection Regulation (GDPR), we are required to identify a lawful basis for processing your personal data. We rely on the following legal bases:

Provenca International Limited does not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website and delivering our services — such as IT infrastructure, email and analytics providers — who are contractually bound to protect your data.

• With professional advisors, including legal counsel, accountants and auditors, where necessary for the conduct of our business.

• With regulatory authorities, law enforcement or government bodies where we are legally required to do so.

• In connection with a merger, acquisition or sale of business assets, where personal data may be transferred as part of that transaction.

All third parties with whom we share data are required to handle it in accordance with applicable data protection legislation.

As an internationally operating company, some of our service providers and business partners may be located outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place, including:

• Transfers to countries recognised by the European Commission as providing an adequate level of data protection.

• Use of Standard Contractual Clauses (SCCs) approved by the European Commission.

• Other legally recognised transfer mechanisms as required under GDPR.

If you would like further information about the safeguards we apply to international data transfers, please contact us at info@provenca.eu.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

The specific retention period depends on the nature of the data and the purpose for which it is held. As a general principle:

• Business correspondence and enquiry records are typically retained for up to 3 years following the conclusion of the relevant business relationship or enquiry.

• Data held for legal or regulatory compliance purposes is retained for the period required by the applicable law or regulation.

• Website analytics data is retained in accordance with the policies of our analytics service providers.

When personal data is no longer required, it is securely deleted or anonymised.

We take the security of your personal information seriously. Provenca International Limited implements appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

These measures include, but are not limited to:

• Secure encrypted connections (HTTPS/TLS) for all data transmitted via our website.

• Access controls ensuring that personal data is accessible only to authorised personnel with a legitimate business need.

• Regular review of our data security practices and procedures.

• Use of reputable, security-certified third-party service providers.

While we take all reasonable precautions, no method of electronic transmission or storage is entirely secure. We encourage you to contact us immediately if you have any concerns about the security of your personal information.

As a data subject under the General Data Protection Regulation, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at info@provenca.eu. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Data Protection Commission of Ireland at www.dataprotection.ie.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to understand how visitors interact with our content.

We use the following categories of cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, please refer to our Cookie Policy.

Our website may contain links to third-party websites, including professional networks, industry publications and partner organisations. These links are provided for your convenience and information only.

Provenca International Limited has no control over the content, privacy practices or data handling of third-party websites. We are not responsible for the privacy policies or practices of any external site.

We encourage you to review the privacy policy of any third-party website you visit before providing any personal information.

Provenca International Limited reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or regulatory requirements.

Any material changes to this policy will be communicated by updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

Your continued use of our website following the publication of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which we handle your personal data, please contact us using the details below.

We aim to respond to all data protection enquiries within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission of Ireland.